FAQs | TERMS & CONDITIONS

FREQUENTLY ASKED QUESTIONS

IMPORTANT THINGS WE ALWAYS GET ASKED, AND YOU NEED TO KNOW

(Our Terms and Conditions are included in these FAQs. It is understood that you agree them before engaging us).

Please note that we DO NOT offer in-person / face-to-face consultations. We work online with our clients, via phone, email, Skype, Google Hangout or Face Time.

Q: CV, Resume or Résumé? What’s the difference?

Semantics probably, but we’ll let you decide.

From the Merriam Webster dictionary: 

curriculum vitae: “A short account of one’s career and qualifications prepared typically by an applicant for a position. Applicants for the fellowship are asked to submit a curriculum vitae”

résumé: “A summary / curriculum vitae / a set of accomplishments.”

At CV Saviour, we say CV because that’s closer to what we create for you – it’s more than the short account or summary of experience found in a résumé, but it’s not an academic length biography either. We will often write the word ‘resume’ without the accent as well.

We use CV and résumé interchangeably because in the Australian job market, either is acceptable, and both are understood. And for our clients who are academics, yes – we are able to create your academic CV.

Q: What’s with the ‘Saviour’?

We liked the sound of it. And that’s sort of what we do … And the domain was available.

Saviour – sav·iour – noun

1) a person who saves, rescues, and / or delivers: for example, the saviour of the country (or in this case, your CV, and we always deliver).

Q: How long will my resume / CV be? How many pages should my Australian resume be?

Most CVs we create are 3 (sometimes 4 pages) in length but contain significantly more detail than a standard US-style 1 or 2 page résumé. This is important because it gives you an edge over everyone else applying for your dream job.

Resume for new graduates and school leavers will generally be shorter – often 2 pages. If you’ve been reading up on resumes before your found CV Saviour, you may have read that resumes should be one page for graduates and 2 pages for everyone else. Not true – that is the expectation in the US, but not in Australia. If however, a recruiter or job advertisement specifically requests a 1 or 2-page resume, we can accommodate such requests.

ATS programs don’t care how long your resume is, and there is no ‘rule’ with regard to the length of the CV – it needs to be as long as it needs to be to get your story across. We find CVs are typically 3 pages. It’s important to note that everyone has an opinion on what the ‘right’ length is. Ours is based on feedback from the recruiters we work with directly, on our 19 years experience as professional CV writers; as one of only 15 Certified Advanced Résumé Writers (CARW) in Australia, and following the standards of the Career Industry Council of Australia (CICA), Career Development Association of Australia (CDAA), Australiann Human Resources Institute (AHRI), Career Thought Leaders (CTL), and Career Directors International (CDI), all of which we are members or an affiliate of, and with whom we complete our annual continuing professional development (CPD).

Q: How much will my new resume cost?

We appreciate that getting your CV professionally written is a significant investment – in time, money, and trust. To get it right, it takes time and a lot of hard graft.

Unlike a lot of résumé and CV services, we do not quote you based on how much we think you can pay – we are transparent in our pricing, and all our résumés and clients get EXACTLY the same level of attention and service no matter how long you’ve been in the workforce, and you should demand this from whichever service you choose to write your career documents to. We quote you based on how much work it will take to get you the documents you need for your next career move. Yes – we do have our prices advertised – you can view our offers here, but we can also quote you to have your documents written because we can tailor of offers depending on your specific needs.

Yes, our prices are considerably less than the very high-end CV and resume writers, but our prices have been deliberately structured so that this service is accessible to those who are prepared to make an investment in their future.

You engage us for our expertise in crafting career marketing documents.

There are a lot of CV and résumé writing services out there, and some of them are very good, but we would caution you against using the very inexpensive, low-end CV and résumé writing factories.

Many of these services churn out one document after another using standard templates that you could buy yourself; use a generic software program to ‘draft’ list of tasks you perform in a role; use the content from your existing résumé and merely edit or re-format the document to make it look different, or perform a combination of the above. It is also very likely they are not certified resume writers, given that there are only 15 in Australia, and less than 400 worldwide.

Be very cautious of those that can turn your documents around in less than 24 hours, and those that charge less than a few hundred dollars.

You get what you pay for, and we spend a lot of time re-writing CVs for people who’ve used quick, cheap services in the past.

It can take up to 12 hours to write a great CV just to get to first draft stage, and then there are several rounds of edits done within CV Saviour, before your documents are followed by professional proofreading and peer-review as part of our Quality Assurance process. That all happens before you get to see your first draft. There’s also the one-to-one telephone interview and/or detailed questioning of your experience to date, and the development of examples of your achievements and successes so that your CV stands out from the rest.

At least three professionals are involved in the construction, drafting, writing, proofing and peer-review of your new CV.

We keep our costs down by providing packages, and by working with you online wherever possible. This may mean we need to follow up by phone to clarify some points, but by working with you online initially, our clients get 5-star service at a fraction of the cost. All our clients benefit as a result because we can keep our costs down, and pass the savings on to you.

It’s no secret that an outstanding CV can reduce the time spent on job searches, and help position you for increased compensation.

Even a small increase in your salary means that you will recoup the cost of your investment before you even start your new job.

Think about this way … Assuming you work a 35 hour week, if your new CV helps land you a job that pays just $1 more an hour than what you’re on now, over the course of a year, that translates to a whopping increase of $1680 gross. Imagine if your salary increased even more …?

The initial outlay on your new resume is already providing you with a very strong return on your investment.

Like all reputable professional services, we require payment in full before we start working on your new documents, and we will provide a free critique of your current CV and a quote as part of our service.

Our service is about quality, not quantity. You’re making an investment in quality and in your future career, and we have an obligation to make your investment work for you.

A good CV and résumé writing service will have highly qualified and very experienced writers that can speak to you directly, offer you amendments, and ensure your document is professionally proofread and peer-reviewed. That’s what we do.

If you are making a decision about your career and earning potential based on the cost of your new CV, perhaps we’re not the right organisation for you.

We provide a professional service, run by experts in their fields.

We are very transparent with our prices – they are listed on the website. We’re often asked for discounts, but armed with the information above about what it takes to craft a resume, we don’t think you’d work for less than the minimum wage, and we certainly don’t expect you to, and given our outstanding experience and credentials, we won’t either.

✓ Is Everyone Else Getting Headhunted, But Not You?

✓ Are You Changing Careers?

✓ Looking For Help Creating Your First CV?

✓ Are You Re-Entering The Workforce After Parental Leave?

✓ Are You A Newcomer To The Australian Job Market?

✓ Is English Your Second Language?

✓ Need Selection Criteria Responses?

We can help.

Bottom line: Our prices start at $369 for a school leaver for their very first CV and go up to $2200 for the Managing Director / CEO with 30+ years experience who requires a full professional package tailored to their specific needs.

After hours charges: We do have some limited availability after hours and can be available on weekends and evenings by appointment, so you’re not confined to working with us during office hours only. We do however have an additional charge for after hours and weekend telephone appointments.

Turnaround within 3 days: We do charge for rush jobs if you require your new documents within 3 days, provided we have capacity to do the work, and provided the quality of your documents will not be compromised. See below for more information. it is rare that we can do this, but certain times of the year are quieter than others, so if you are in a rush, just ask.

Available Packages: Please click here to see our packages and order now.

Q: Can you reduce your prices?

We’d love to be able to do that, but we deliberately keep our prices as low as possible so as to make our service as accessible as possible to as many as possible, which is why we offer an online working option (which most of our clients use as it keeps prices down) as well as a package price. We’re very transparent with pricing, right up front.

Unfortunately, there are a lot of self-appointed and unqualified ‘professional’ résumé writers out there (it’s an unregulated industry in Australia) who offer extremely low prices, along with others who have similar qualifications and experience to us who charge well over $1000 for a CV alone. At CV Saviour, we provide superior documents. Every clients documents get the same level of attention, irrespective of how long they’ve been in the work force, or how their documents currently present. With keyword research, company and industry research, writing time, proofreading and QA taken into account, it generally takes around 12 hours and 3 people to turn around a CV to draft stage alone, and we won’t compromise on that as it would compromise the outcome. And because we won’t compromise on quality, we give you the best price we can, upfront, always.

Q: What is your turnaround time? How long will it take for me to get my new CV? How quickly can I get my resume written?

It generally takes between 7 and 10 BUSINESS days to return your completed documents to you, but a lot of it depends on how prepared and organised you are. Because we create competency-, evidence- and achievement-based CVs, we need your help in gathering examples of your results and successes at work.

 

Please keep in mind that at least 3 people are involved in the development of your documents, and this time frame includes multiple stages, the timing for which is only locked in when we receive your responses:

1) Sector / target employer / keyword research;
2) Drafting of your documents;
3) Editing and quality control with a blind review by another writer on the team who has not yet seen your documents who reviews them through the eyes of a recruiter;
4) Professional proof-reading, and
5) Testing and scoring your documents in an Applicant Tracking System to check they will get through any software screening processes.

We always advise clients to book in the get their documents done as soon they decide it’s time to change jobs – we provide you with comprehensive instructions on how to tailor your documents to suit each application for the jobs you wish to apply for, so if you have an up-to-date resume on hand, you will always be prepared to apply for jobs as you see them advertised. The more notice we have, the better!

Please note: When the first draft of your documents is returned to you, we ask that you respond with any edits or amendments required ASAP. All clients are entitled to 2 rounds of edits, and the first round of amendments and edits must be requested within 5 business days of receiving your first draft. If no edits or amendments are requested during this time (as is the case for 95% of our clients), we assume you are satisfied with your documents and we will close off your project

Full payment is required before any work begins, so once cleared payment is received we can get cracking on your new documents.

Q: What is the Rush Job Service?

We do sometimes have availability for rush jobs with a 3 BUSINESS DAYS turnaround, dependent on how busy we are, provided we have the capacity to do the work,  and provided the quality of your documents will not be compromised. The 3 business days starts after your phone interview (if you have ordered a phone interview) or on receipt of your completed questionnaire. We do have an additional charge for rush jobs, but Rush Jobs should not be ordered before checking with us first. Enquire at info@cvsaviour.com.a

Q: Who would work with me?

Who we assign to work with you depends on current workloads and timing.  All our writers are either certified professional résumé writers or working towards their qualifications, have an undergraduate degree at a minimum, experience in the recruitment and selection of candidates AND have experience that meets our high standards. The bottom line is that every document, irrespective of the writer, gets the same level of attention, scrutiny, and expertise.

Some writers are specialists in certain areas (such as Science and Technology, or Marketing and Communications) or others are industry specialists, for example, Banking and Finance, or Mining and Minerals. The bottom line is that every document, irrespective of the writer, gets the same level of attention, scrutiny, and expertise. You will be introduced to your writer once you have completed your questionnaire. All documents go through QA with another writer, and are professionally proofread.

Q: What makes the CV Saviour different from other professional résumé writing services?

High Level of Personalised Service: Every client and every CV we work on gets the same level of attention regardless of your experience to date, including fact and accuracy checking wherever possible (within the confines of publicly available information). We ensure that your CV is optimised for screening by candidate management and applicant tracking software, so that it can be easily read and reviewed by recruitment agents and HR professionals who deal with very high volumes of CV’s on a daily basis and need to be able to see very quickly where you can add value to a potential employer.

Online or by Phone, or Both – We Can Work Around Your Schedule: We do our best to speak to you at the time it works best for you. We appreciate too, that it can be a full-time job looking for a full-time job. Once you’ve decided to go ahead with the CV Saviour service, you can opt to work online with us (you provide us with answers to our questions via a web link when it suits you and you’re not confined to working with us during office hours only) or you can opt to have a telephone interview with a writer during working hours. We will usually need an hour of your time to conduct this interview. We also have some limited availability after hours on weekends and evenings for phone interviews. There is however an additional charge for after hours and weekend appointments for phone interviews. We know that at times, some clients prefer to talk through amendments by phone, and we will do our best to accommodate that for online clients. We do apply a fair use policy to this service for our all our clients. By fair use, we consider a maximum of an hour of time for online clients to be fair. Telephone clients enjoy unlimited phone support during the development of their documents to the point of final amendments. Telephone support is limited to the amendment period only.

Honest and Approachable: We work very hard to get you the CV that you want and need. We pride ourselves on being honest, approachable and reliable, and because of this, we have very happy clients, who get the result they want. If we can’t help you because your CV is already in very good shape – we will tell you so. Or, if your CV only requires a few amendments, we will let you know and then we will quote a price based on amendments we believe are required, or we’ll let you know what our advice is in case you may want to make those amendments yourself. Furthermore, we do all our work ourselves – we don’t outsource to junior writers or students who are based overseas, have little work and life experience, or who may have English as a second language. All our writers and proof readers are highly experienced professionals who have worked at Managing Director, Director, Consultant, Senior Manager and Manager level, and all have more than 10 years in the recruitment and selection of staff across many industries, in Australia and abroad. We adhere to the professional standards of the Career Industry Council of Australia and the Career Development Association of Australia. 

You Own Your Documents: Finally, unlike some other CV services, we do not lock your CV in a PDF so that you are forced to return to us to make edits in future, and therefore incur more costs. Your final CV is sent to you in Word format so that you can edit it yourself at any time, and add to it yourself at any time in the future. Of course, if you want us to manage your CV for you and update it every time you gain new skills or change jobs, we’d be delighted to – prices on application. And, if you don’t have access to a printer and want printed copies posted to you, that’s no problem. Just ask. Lost the documents we created for you? No problem. We aim to please.

Q: Why should I choose CV Saviour?

First and foremost, we have proven track record of success. 75% of our work come from referrals from past clients, so we think that speaks for itself. Ultimately, everyone has an opinion on what makes a great CV. The advice we provide is based on our Principal’s 18 years experience as a professional CV writer, and as one of only 16 Certified Advanced Résumé Writers (CARW) in Australia, and one of only a handful worldwide who have acquired certification at a Gold Pass level. We follow the standards of the Career Development Association of Australia (CDAA), Career Thought Leaders (CTL), and Career Directors International (CDI), all of which we are members of, and with whom we complete our annual continuing professional development (CPD).

Whomever you engage to write your documents for you, we would encourage you to only engage a certified résumé writer – who will draft your documents from scratch, and detail evidence-based results throughout your document while positioning you for the jobs you want now and in the future, NOT the jobs you have had in the past.

If your documents are merely re-formatted to make them look better, and only contain a laundry list of what you have done in that past, you are NOT dealing with a professional certified résumé writer. Make sure your résumé writer is certified (with either or all of Career Directors International, Career Thought Leaders, or the Career Development Association of Australia) before engaging someone to write yours for you.

Your career (and your future income) depends on it.

Credentialed résumé writers will proudly display their certifications and professional memberships. If our writers don’t yet have their certification, they have many, many years of experience writing résumés that get interviews, and they will be studying to achieve their certification because its one of the minimum qualifications we require our writers to have.

We always remind our clients that ultimately, it’s not the résumé that will get you the job, but it should present you as the best candidate for it, and as the supporting evidence of this, a laser-focused résumé will help you get called for interviews. A great résumé should also give you the confidence to present yourself as a strong candidate for the roles you apply for.

Q: Who have you helped? And in what kind of sectors or jobs?

We’ve worked with people from many kinds of backgrounds: blue and white collar workers, from school leavers to Specialist Surgeons to the CEO of an international investment bank. We are also experienced in creating resumes for Military to Civilian transitions. You can see our full client list here.

We’ve been doing this successfully for 19 years so we’ve worked across a very broad range of candidates and industries.

How we CAN help: Each month, we provide feedback on hundreds of resumes. Most of these résumés have no impact, nothing stands out, and the resume fails to get the client noticed for the skills and expertise, successes, achievements and results they can bring to another employer. So, they fail to win the interview. Very often, we can fix that problem. We can transform these resumes from poor or average to pretty amazing.

Sometimes, we CANNOT help: If we cannot make your résumé amazing, we will tell you so.

If you have some career assets, for example: promotions, turnarounds, education, results for employers, successes, achievements or innovation, we can help.

If you’ve done no re-training, no skills updates, never gone beyond the expectations of the job, never achieved anything at work, not contributed in any way to better yourself, your workplace, your job, employer, customers, clients, or colleagues, we will not be able to help reposition you for your next career move.

Turning up for the job on time just isn’t enough these days – that’s what you get paid to do, so if we cannot add value to your CV because you’ve not added value anywhere, we won’t be able to help you.

Q: Do I get a Word version of my documents so I  can edit them myself?

Yes. All your documents are sent to you in Word format so that you can edit it yourself at any time, and add to it yourself at any time in the future. We do not lock your CV in a PDF so that you are forced to return to us to make edits in future, and therefore incur more costs. Unfortunately, there are some companies who DO NOT give you a Word version, so please ensure you ask if you are shopping around. (A certified professional resume writer will always give you a Word version).

Q: Where are you based?

CV Saviour is based in Sydney, Australia, however we are on an online business and while the majority of our team are based in Australia, we also have writers based in the US and the UK. Please note that we DO NOT offer in-person / face-to-face consultations. We work online with our clients, via phone, email, Skype, Face Time or other digital communication methods.

Q: Do you write resumes for people outside of Australia?

Yes, we do. The majority of our overseas clients are based in the UK, Gulf States and the USA, or they are people looking to relocate to Australia, and want to get their career marketing documents in order before they arrive. They engage us because we have many years experience in these markets, and because the exchange rate makes it very favourable for them to purchase in Australian dollars. Documents for the US market and Gulf do have some market specific idiosyncracies – spelling, grammar, the meanings of certain words, measurements etc – and things such as paper size need to be taken into consideration for the US market. We can discuss your country-specific needs with you during our initial consultations.

Q: Can you send me some samples of work that you’ve produced for clients?

The privacy of our clients is of the utmost importance, and as such, we will not share examples of our work. Nor will we share examples of our style and layout with you. Our style, layout, format, language, tone of voice and the look and feel of our documents are our intellectual property – it’s what allows us to provide this service and is part of our business. We are very happy to discuss in detail the style and format we use to create winning CVs, and we are very confident that what we produce for you will be better than what you have already. If we can’t provide you with something better than what you have already, we’ll let you know. For some examples, please click here.

Q: Can I speak to past clients about your work?

Every now and then, we do get asked for verbal referrals. We are happy to ask previous clients to speak to prospective clients, however we cannot guarantee that our previous clients will be comfortable doing that. We respect the privacy of both our past and prospective clients, and will only connect you with a previous client with their full consent, and we will only connect you to a client at the same level or in the same sector as you. Please be aware that many don’t wish to advertise the fact that they have used our service to help them secure an interview. If you do request to speak to a previous client prior to engaging us, we expect that you will also be able to speak to prospective clients once you have worked with us.

You can also check out our testimonials page for feedback from past clients.

Q: What if I’m not satisfied?

It’s our job to make sure you get what you need, and we aim to always go beyond your expectations. You engage us for our expertise. We offer 2 rounds of edits within 5 business days of returning your documents to ensure you get the document you need for your next career move and if you require amendments or edits, they must be requested during this period. We can’t guarantee you a job, but we can guarantee you a CV that will be better than your previous one.

Q: Can you guarantee me a job?

We wish we could, but we cannot. We do guarantee your documents will be far superior than they were previously. However, we are the ONLY resume writing company in Australia that will test and score your resume in an Applicant Tracking System, which has been proven to triple your chances of getting to interview, and halve the time of the typical Australian job search.

As resume writers, we have little or no control over a wide range of issues that can directly affect whether or not job seekers are interviewed or are hired. Examples include whether there are enough positions available in the market in the first instance, whether job seekers apply to enough positions, whether they apply to those positions that are appropriate for their level, which markets or regions they target, how attractive their online presence is, whether they blog on their areas of expertise, if they network their resumes to get them into the right hands, how well they brand themselves, and of course, how effectively they sharpen their telephone screening and interview skills.  We always advise that job seekers tidy up their social media profiles and online presence so they are not being screened out the process because they have an online presence that could hinder your success as a job candidate for the companies to which you are applying.

Q: What is your success rate?

We measure our success rate on the number of referrals we get from previous clients, and the high volume of clients we have who return to us each time they need their documents updated each time they’re considering a career move. Many of our clients order resumes well before they need them, so that they are prepared in the event that layoffs occur or a better opportunity presents itself. In addition, some of our clients order resumes for applications to graduate programs, to include with their proposals, for speaking engagements, to place their names in nominations for alumni or industry awards, or simply because their HR departments requested a resume to keep on file. For these reasons, and those listed elsewhere in our FAQs, we cannot effectively track clients to see precisely what they may do with their resumes and in what time frame. However, we do have some enthusiastic and recent testimonials, many of which are on this website or LinkedIn profile pages. You should also Google us and check us out on Facebook. We’ve been in practice for many years, offering superior quality resumes that get our clients job interviews, and we do everything within our power to help our clients move to the next stage of their job search with ease, and that is a record that few resume writing services can match.

Q: What is your refund policy?

By engaging CV Saviour, clients acknowledge that fees are for personalised services and as such are non-refundable. Once payment has been made, our work begins.

Q: How do I begin?

Place your order online via our Prices / Order page and you can begin almost immediately. Click here to place your order now. We do book up in advance, so if you’re in a hurry and have a deadline for an application, let us know and we’ll do our best to help you. 

Q: When can I start?

If you place your order online, you can start almost immediately. When you place your order online, you will receive your questionnaire within a couple of hours of placing your order during normal working hours. If you order is placed overnight, we will get back to you during business hours of the next working day.

If you require a phone interview, we will be in touch on the same day you place your order to arrange a mutually convenient time to discuss your experience to date. Please be aware that we do book up sometimes up to 2 weeks in advance for phone interviews.

Q: Can you write selection criteria responses for me for Government job applications?

Yes, we can. Please note that we require a minimum of 14 days notice, prior to the application deadline to write selection criteria responses. This means you must have been quoted, booked in, paid and completed our questionnaire relating to responses leaving us 14 days to write your responses. Early bookings are always advised. No rush jobs on selection criteria.  Please do not ask us to quote on selection without providing the following information listed in points 1 to 6 below:

If you would like a quote for CV Saviour to write your selection criteria responses, it is imperative that you confirm details with the Contact Officer (who will be named in the job advertisement). They can be very helpful in determining if you are a fit and qualified for the role on offer. (Why spend hours preparing an application if you’re not even a contender? What if the advertiser has already shortlisted applicants and has started interviewing? What is there is an internal applicant already acting in the role, and they’ve been ring-fenced for the job? Calling a recruiter or the contact officer beforehand can provide you with some vital clues as to the recruitment process, and can help shape your application).

Because applicants for public sector roles will be assessed on merit, it is absolutely critical that you determine if you qualify for the role before applying.

In order to quote accurately, please provide us with the following information:

1) How many selection criteria need to be responded to?

2) Is there a maximum number of pages for responses?

3) Is there a set word count for each response if responses are submitted on paper? or

4) Is there a set character count for selection criteria that get uploaded into an online application, and if so, what is the limit? Does the limit include spaces or not? Please note that if an application has an online application process for selection criteria, you may be restricted by character count (instead of word count). If this is the case, please let us know what the character count is (including spaces) for each response.

5) What layout do they prefer? (For example, one page per response?)

6) Do they have any preference for the presentation? (Cover sheet, margins of a specific size, font type etc.)

Once we have that detail, we will be able to quote you for selection criteria.

Q: What do I need to do before I start?

Firstly, you need to have realistic expectations. We can only give you a great CV if you give us all the information you can about your career to date. That means we need to know everything! We also request that you email through any existing documents such as old or current CVs, and job advertisements for jobs that you are interested in applying for. That way, we can get a better idea of where you’ve gathered your experience to date, identify keywords targeted to your job search and aspirations, and determine how you see yourself positioned for your next career move.

Q: How do you work with me? What is the process? Can I meet you face-to-face?

All of our writers work remotely, so you can work with us online and/or by phone or Skype, Face Time of Google Hangout, at a mutually convenient time. We do not work with clients face-to-face. This helps us keep our prices down – savings we pass on to you through our very competitive pricing. To find out more about our process step-by-step, click here.

ONLINE: Most of our clients opt for our online service because they can work around their schedules, and it keeps costs down. Once you’ve decided to go ahead with the CV Saviour service, you can opt to to work online with us (that way, you can provide us with answers to our questions when it suits you and you’re not confined to working with us during office hours only). We create an online questionnaire for you based on the information you have provided us already. You can access it from any device, at any time. If, when working through writing your documents, there is something we need clarity on that would be best discussed over the phone, we would contact you to arrange a mutually convenient time to do so (we realise we just can’t pick up the phone and call you to ask questions while you’re at work!)

1) Choose your package or product, or contact us for a quote.

2) Make your payment.

3) You’ll receive a receipt of your payment as confirmation from us that we have received your payment.

4) We’ll also ask that you send us your existing CV (if you have one), and if you’re a job seeker, details of the sort of jobs you wish to apply for, and the organisations you are interested in working for. If you’re seeking to enhance your LinkedIn profile for the purposes of generating more B2B or B2C leads, we’ll source detail from you about your ideal clients, prospects and customers. (This allows us to start our keyword research).

5) We’ll then send you your online questionnaire*, which you can access from any device at any time, and we’ll start drafting the outline of your new documents. Questionnaires MUST be completed within 12 weeks of purchase or a project re-start fee of $49 will be required.

6) Once you’ve completed your questionnaire, we’ll contact you to let you know we’ve received your responses.

7) At our end, work on the content of your new documents begins. The actual writing of your resume  and LinkedIn profile takes around 5 – 7 business days, after which time it is sent to proof-reading, and then it is sent to QA, before it is returned to you. (That’s why it takes 7 – 10 business days to return your documents to you from the time your interview is completed). If we have any questions during this time, we’ll be in touch by email initially. We appreciate that sometimes it can be easier to talk through things, and if this is the case, we’ll arrange to do so at a mutually convenient time.

8) The first draft of your documents is returned to you 7 – 10 business days later.

When the first draft of your documents is returned to you, we ask that you respond with any edits or amendments required ASAP, and within  5 business days. All clients are entitled to 2 rounds of edits, and the first round of amendments and edits must be requested within 5 business days of receiving your first draft. If no edits or amendments are requested during this time (as is the case for 95% of our clients), we assume you are satisfied with your documents and we will close off your project

We are happy to respond to ad hoc queries about your resume during the period of edits and/or amendments. For online clients, the expectation is that these queries are emailed to us.

9) If edits** are required, we turn them around ASAP.

10) Your final documents are returned to you, ready for you to chase the job/client/prospect/customer of your dreams!

*It is our expectation that you complete your questionnaire within 14 days but no later than 12 weeks of its receipt. Please understand that if you miss this date, we cannot guarantee our promised turnaround time. This can be up to 8 weeks based on current workloads. Further, if we have not received your completed questionnaire within 12 weeks, your file will be closed and there will be a $49 fee to reopen the project. You will be notified of the new turnaround time on receipt of payment of your project re-start fee when projects have been closed due to failure to complete your questionnaire within 12 weeks.

** 2 rounds of edits / amends are offered and these must be requested within 5 business days of receiving your first draft. We will consider a project closed if no edits a requested within 5 business days. If edits are requested after this period but within 12 weeks of receiving your documents, we will require a $49 project restart fee to amend your documents. After this period, an additional $79 fee will apply, irrespective of whether you have taken advantage of the original offer of 2 rounds of edits or amends. This fee is on top of the project re-start fee. If you require edits beyond the 2 rounds we offer at any time, payment of $79 will be required for each additional round to cover the costs of additional time, as well as payment to our proofreader and QA officer. Please note that we do not send reminders to our clients to complete on edits or amends within the time frames specified.

PHONE INTERVIEW: If you’d prefer to talk through your experience to date with a writer, you can opt to have a telephone interview with a writer during working hours instead. We also have some limited availability after hours on weekends and evenings for phone interviews. We do however have an additional charge for after hours and weekend appointments for phone interviews.

1) Select your package from the Prices page.

2) Make your payment.

3) You’ll receive confirmation from us that we have received your payment, along with a request from us to select the best time for your interview.

4) We’ll also ask that you send us your existing CV, and details of the sort of jobs you wish to apply for.

5) We’ll then send you some questions for your consideration before we speak, and we’ll start drafting the outline of your new documents, as well as start working on your keyword research.

6) The day before your interview, we’ll reconfirm our appointment by email.

7) We’ll call you on the number you nominate to interview you. We ask that you allocate an hour for this initial call.

8) After your interview, work on the content of your documents begins. The actual writing of your resume takes around 5 – 7 days, after which time it is sent to proof-reading, and then it is sent to QA, before it is returned to you. (That’s why it takes 7 – 10 days to return your documents to you from the time your interview is completed).  If we have any questions during this time, we’ll be in touch by email initially. We appreciate that sometimes it can be easier to talk through things, and if this is the case, we’ll arrange to do so at a mutually convenient time. Please note that work on your new documents only begins once payment has been made, AND we have completed our initial interview.

9) The first draft of your documents is returned to you 7 – 10 business days later. When the first draft of your documents is returned to you, we ask that you respond with any edits or amendments required ASAP. All clients are entitled to 2 rounds of edits, and the first round of amendments and edits must be requested within 5 business days of receiving your first draft. If no edits or amendments are requested during this time (as is the case for 95% of our clients), we assume you are satisfied with your documents and we will close off your project.  We are happy to talk you through ad hoc queries about your resume during the period of edits and/or amendments.

10) If edits** are required, we turn them around ASAP. Your final document is returned to you, ready for you to chase the job of your dreams!

** 2 rounds of edits / amends are offered and these must be requested within 5 business days of receiving your first draft. We will consider a project closed if no edits a requested within 5 business days. If edits are requested after this period but within 12 weeks of receiving your documents, we will require a $49 project restart fee to amend your documents. After this period, an additional $79 fee will apply, irrespective of whether you have taken advantage of the original offer of 2 rounds of edits or amends. This fee is on top of the project re-start fee. If you require edits beyond the 2 rounds we offer at any time, payment of $79 will be required for each additional round to cover the costs of additional time, as well as payment to our proofreader and QA officer. Please note that we do not send reminders to our clients to complete on edits or amends within the time frames specified.

Q: What happens next?

1: Email us or send your CV for a quote! We’ll send you feedback, and a quote for our services. Alternately, give us a call during office hours, or connect with one of our writers online directly using our Live Chat service from your desktop or mobile device. Decide if you want to progress, you can purchase directing online now by clicking here.

2: We will then allocate you to one of our writers, who will be matched with you because they understand the industry you are in and have success in working with candidates with your experience and aspirations. We will also process your payment. Full payment is required before your interview and work will not begin on your new documents until we have received confirmation of cleared funds.

3: Depending on how much additional information we require from you, we may need to gather some further detail from you. If this is the case, we will send you an online questionnaire that you will need to complete before your interview so we can get a better idea of your experience, successes and achievements. How long it takes to complete is up to you – if most of the detail is already in your existing CV, there may only be a few questions you need to complete, however the more effort you put in, the better the result.

4: If you are having a telephone interview, your writer will call or email you to arrange for your interview, if required, at a mutually convenient time. You may need to allocate up to an hour for your interview. Your writer will also let you know when you can expect to receive your new documents, which will generally be 7 – 10 working days after your interview (or after you have completed your online questionnaire).

Q: How much time do I need to allocate to working with The CV Saviour?

That’s up to you. Unlike some CV services, there is no time limit on consultations between us while we develop your new CV. We can also follow up by email with further questions as they arise so you can respond when it’s convenient to you. Please remember – we can only work with the information you give us, and more is always better.

Q: What if I need amendments to my documents? How many edits can I get to my documents?

We anticipate that amendments may sometimes be required, so we ask that you advise of any errors, omissions or amendments required within 5 business days of receiving your documents.

When the first draft of your documents is returned to you, we ask that you respond with any edits or amendments required ASAP. All clients are entitled to 2 rounds of edits, and the first round of amendments and edits must be requested within 5 business days of receiving your first draft. If no edits or amendments are requested during this time (as is the case for 95% of our clients), we assume you are satisfied with your documents and we will close off your project

Any further amendments or changes after this period will incur an additional charge of $79 per round of amendments.

Why only 2 rounds of edits? We work on a tightly-scheduled project basis for each client, and we have learnt through experience that more than 2 rounds of edits beyond this time frame often means the original brief gets changed, and we are therefore working to a different agenda to that which you engaged us for. Added to this, our Quality Control process requires us to enlist another proofreader and QA Officer because after 2 rounds of edits, the same proofer and QA can become ‘blind’ to minor changes in your documents after seeing it several times. A ‘fresh’ set of eyes to ensure your document is word and format perfect comes at a cost that we have to pass on to you if we go outside our standard turnaround times. We have to limit amendments otherwise as we could go back and forth for months tweaking your resume here and there. If you require edits 12 weeks or later after your documents are returned to you, please contact us for a quote to update your documents. Additional charges will apply irrespective of whether edits and amends offered within our normal time frames were used or not. All edits or amendments will incur a project re-start fee of $49 in the first instance, and we will quote you depending on the additional work required.

If you wish to order additional edits beyond the 2 rounds offered within 12 weeks of receiving your documents, you can order additional edits here.

Q: What happens if I miss my scheduled telephone review time?

Failure to be available for a scheduled phone appointment for document review or failure to notify of your inability to attend without 24 hours notice will incur a $79 charge to reschedule that appointment. Like yours, our writers time is very important, so we ask you to respect that as we work on a tightly-scheduled project basis for each client.

Q: I forgot to include some detail in my questionnaire or in my interview and now want to add it into my resume. What should I do?

That’s not a problem – we can add further detail. If you have not yet received the first draft of your documents, please contact your consultant directly and ask them to add this detail. If you have received your first or second draft already, you will incur an additional charge of $49 to cover costs of re-writing, re-formatting, proofreading and QA of additional content.

Q: I don’t have an existing CV. Can you still help me?

Of course we can. It just means we will probably have to spend more time talking through the detail to make sure we get things just right.

Q: I have an international name that is difficult to pronounce or I wonder if it will impact my chance of getting called to interview. What is your advice?

We are often asked about the issue of names and their impact on the job search process. Read more here.

Q: I don’t need a new CV. Can you help me with just a cover letter?

Of course! We will need to see the job advertisement, and your CV, and it’s likely we will need to talk or email to fill any gaps to ensure we give you the best possible cover letter.

Q: I’m concerned about confidentiality …?

And you should be! This business is built on trust and we will not do anything to jeopardise that, or our reputation. Please be assured that we do not pass your information on to anyone or apply for jobs on your behalf. All the information we exchange is held in the strictest of confidence. We do not do anything without your permission.

Q: How do I pay? What forms of payment do you accept?

We accept MasterCard, Visa and AMEX. If you don’t have a credit card, we also accept MasterCard and Visa debit cards. 

If you prefer to pay by Bank Transfer or PayPal, please contact us at finance@cvsaviour.com.au and we will arrange an invoice and PayPal.

To place your order immediately, follow this link.

Q: I’ve heard you have a referral offer. What is it?

That’s right – we do have a referral offer. This is how it works: if you refer 10 new clients to us within 12 months of receiving your new CV, and they engage us for any CV Saviour service, we will update your CV for FREE, next time you want to change jobs. To participate, please make sure your friends indicate that they have been referred by a friend when they book in, and they should mention your name. We will keep track of your referrals, and will also let you know by email each time we receive a referral from you, so you are kept up-to-date as well. We’ll let you know when you get to 10 referrals, and you can then take advantage of our FREE CV UPDATE SERVICE, provided you get your CV updated within 3 years of your original booking. This represents a saving to you of hundreds of dollars.

If you refer 5 new clients within 12 months of receiving your new CV, we will offer you a massive 50% discount on the cost of your next update, provided you get your CV updated within 3 years of your original booking.

Q: Are there any additional resume or service charges?

  • Amendments or edits requested after our 5 business day amendment period of 2 edits or amendments will incur a $79 charge per round of amendments or edits. You can order additional edits by clicking here.
  • Additional amendments or edits beyond the 2 initial rounds offered and within our 5 business day period will incur a $79 charge per round of amendments or edits and a new proofreader and new QA Officer will be assigned to your project. You can order additional edits here.
  • Edits or Amendments after 12 weeks: Please contact us for a quote. All edits or amendments will incur a project re-start fee of $49 and we will quote you depending on the additional work required. Fees will be incurred irrespective of whether the initial offer of 2 rounds of edits were taken advantage of or not.
  • Failure to attend a pre-scheduled telephone meeting without 24 hours notice or more will incur a $79 charge if you wish to re-schedule.
  • Telephone interview during normal business hours – $150. Weekend or out of hours interviews – $300. No charge to work with us online.
  • Rush jobs – 3-day turnaround – $300 – please check first to ensure we can schedule the work by emailing info@cvsaviour.com.au
  • Job Search Counselling and Career Coaching support is available from $350. Please ask.
  • Interview Skills Coaching is $275 for existing CV saviour Client (we have written your resume for you) Book in here. If we have not written your resume for you, cost is $350. Book in here.
  • Project Restart Fee: If we have not received your completed questionnaire within 12 weeks, your file will be closed and there will be a $49 fee to reopen the project.

Q: How Long Does The Usual Australian Recruitment Process Take

Please keep in mind that the typical Australian recruitment process takes 14 weeks (updated June 2017) from the time a role is first advertised to the time the new candidate starts in the role. And this is why we link our guarantee to 12 weeks after we have returned your documents to you. I’m pleased to say that in the 3 years since we started the guarantee, we have not yet had one client who has required the service. So, if a role is advertised for a month, you could then expect the hear back around 2 weeks after the close of the applications deadline (ie: up to 6 weeks after you have applied for a job).

If you don’t hear anything at all, that is, you receive no acknowledgement of your application, we suggest that you contact the recruiter 5 – 7 days after you have submitted your application, whether the role is still advertised or not.

Recruiters will often receive hundreds of applications for one role advertised on Seek (jobs advertised on online job boards will usually be advertised for 28 days, unless the advertiser removes it sooner, which does happen on occasion when they have been overwhelmed with applications or because they begin the shortlisting process as each application is submitted. If the latter is the case, the advertiser will often make note of this on the advertisement).

It is absolutely imperative that you:

a) Contact the advertiser before applying for the job. If there is no name on the advertisement, call the organisation and ask to be put through to HR, (or check them out on LinkedIn etc) and then ask who you should address your application to. There are others questions you may wish to ask to assist your application in our Client Guidelines that you receive with your resume.

b) Tailor your resume and cover letter for every application based on the information you glean from your enquiries with the internal recruiter or recruitment consultant.

c) Check your resume using JobScan as noted in our Guidelines to ensure you are as close to an 80% match as possible.

d) Sounds obvious, but you should only apply for jobs you can prove you can do with evidence of the skills and qualifications that the job criteria specifies. If you don’t match 70% of more of the criteria for a role (eg: minimum qualifications required, minimum years of experience required etc) you are highly unlikely to get shortlisted, unless when you have spoken to the Recruiter, they advise otherwise. 

Q: Can you tailor my applications for me?
Yes – we can. Please see below for our Tailored Applications Service.
For full terms and conditions in relation to this offer, please click here.
Q: What is One-To-One Job Search + Application Support?
By The Month, Pay For Unlimited* Assistance Online + By Phone + We Will Tailor Your Resume And Cover Letters to Suit Up To 10 Jobs You Wish To Apply For + Test + Score Each Application, + Coach You Through The Process For Each Submission. For Advertised Jobs Only. * 10 Job Application Maximum Per Month. Unlimited* Phone and Online Support. This offer is only available where a resume and cover letter (at a minimum) have been purchased. This offer cannot be purchased as a standalone item unless you have also purchased a resume and cover letter, and it is no longer than 12 weeks since you received your new documents from us. 
What This Means:
1) Your one-month subscription = 30 days. The 30 days begins on the day you receive your first tailored application from us, not the day you buy your One-To-One Job Search + Application Support. What this means is that if you purchase One-To-One Job Search + Application Support at the same time as you purchase your resume, the 30 days begins when we return your first tailored application to you, after you have sent us the first job advertisement for a role you wish to apply for. We must be advised of all remaining positions you wish to apply for within the subsequent 30 days. Links to advertised roles may be sent at the same time or throughout the course of the 30 days. 
2) We will prepare a maximum of 10 applications on your behalf during the above-mentioned period of time.
3) An entirely new resume and cover letter will not be written for every application. Each application will be based on the documents we have prepared for you, and each document will then be tailored to the specifics of the role on offer using the information you have provided with us during the process of writing your documents. This means that keywords will be added or changed if we deem necessary, the sequence in which examples are displayed may be altered, cover letters will be tailored, and in some cases, we may pursue you for more information so we can provide further evidence in your documents to suit the role on offer. We will seek the name and contact details of the hiring manager where they are not provided in the advertisement, wherever possible.
4) Each application prepared for you will be emailed to you so can then submit each application. We will not submit applications on your behalf. We are not responsible for applications if not meet the application deadline. 
5) We will only prepare applications for roles for which we have adequate notice. We determine adequate notice to be 7 days. Roles advertised on online job boards such as Seek are usually advertised for 28 days, and are advertised with the date they have first been listed. What this means is that if a job was listed on Seek on 1 January, we will not prepare an application for you for that role if it is sent to us after January 21. Please keep in mind that some advertisers will withdraw advertised positions without any notice, and sometimes before the expiration date. We have no control over this, and if we prepare an application for you, and the role is subsequently no longer available, our work still counts as one of your 10 applications.
6) Each application will be tested and scored in ATS and you will be advised of the outcome. We will tailor your documents to match the job on offer using ATS as part of our tailoring process.
7) This offer does not apply to selection criteria responses for public sector roles.
8) We will liaise with you regarding each position online and / or by phone during normal working hours only.
9) We will only prepare applications for you for roles that you are qualified for, and in the same sector or roles for which we have prepared your original documents. What this means is that if you engaged us to prepare a resume for you for roles in retail sales, all applications we prepare for you must be in retail sales. Jobs that fall considerably outside of the scope of the original remit will incur additional charges for us to re-write your documents. What this means is that if we prepared your original documents for retail sales roles, and you decide that you wish to apply for roles in career counselling because you have had prior experience in that area, we will need to re-write your documents, and this will incur an additional charge. When this occurs, each situation will be evaluated on a case by case basis and a quote will be provided for the additional work required.
10) Our advice and assistance is offered in good faith. We do not guarantee that you will get job interviews as a result of our One-To-One Job Search + Application Support. We will do everything within our power to help you get interviews. We reserve the right to refuse to work with a candidate if it will compromise the professional standards we comply with as members of the various professional associations we belong to. We do guarantee that we will continue to work with clients who are actively applying for jobs until they do get phone or face-to-face interviews according to the conditions stated on this page.
Q: What Are Tailored Applications? 
We Tailor Your Resume + Cover Letter For You, Test and Score Them in ATS + Tailor To Suit An Advertised Role. Pay Per Application. For Advertised Jobs Only. 
 
What This Means:
1) Your tailored application is a response for 1 advertised position. You may send us the advertised position at any time within 12 weeks of receiving your new resume and cover letter from us. What this means is that if you purchase a Tailored Application at the same time as you purchase your resume, the 12 weeks begins when we return your final documents to you. 
2) We will prepare a maximum of 1 application on your behalf during the above mentioned period of time, unless you purchase additional Tailored Applications.
3) An entirely new resume and cover letter will not be written for every application. Each application will be based on the documents we have prepared for you, and each document will then be tailored to the specifics of the role on offer using the information you have provided with us during the process of writing your documents. This means that keywords will be added or changed if we deem necessary, the sequence in which examples are displayed may be altered, cover letters will be tailored, and in some cases, we may pursue you for more information so we can provide further evidence in your documents to suit the role on offer. We will seek the name and contact details of the hiring manager where they are not provided in the advertisement, wherever possible.
4) The application prepared for you will be emailed to you so can then submit the application. We will not submit the application on your behalf. We are not responsible for applications if you do not meet the application deadline. 
5) We will only prepare applications for roles for which we have adequate notice. We determine adequate notice to be 7 days. Roles advertised on online job boards such as Seek are usually advertised for 28 days, and are advertised with the date they have first been listed. What this means is that if a job was listed on Seek on 1 January, we will not prepare an application for you for that role if it is sent to us after January 21. Please keep in mind that some advertisers will withdraw advertised positions without any notice, and sometimes before the expiration date. We have no control over this, and if we prepare an application for you, and the role is subsequently no longer available, our work still counts as one of your 1 Tailored Application. Each case however, will be assessed individually should this occur.
6) Each application will be tested and scored in ATS and you will be advised of the outcome. We will tailor your documents to match the job on offer using ATS as part of our tailoring process. 
7) This offer does not apply to selection criteria responses for public sector roles. 
8) We will liaise with you regarding each position online and / or by phone during normal working hours only.
9) We will only prepare applications for you for roles that you are qualified for, and in the same sector or roles for which we have prepared your original documents. What this means is that if you engaged us to prepare a resume for you for roles in retail sales, all applications we prepare for you must be in retail sales. Jobs that fall considerably outside of the scope of the original remit will incur additional charges for us to re-write your documents. What this means is that if we prepared your original documents for retail sales roles, and you decide that you wish to apply for roles in career counselling because you have had prior experience in that area, we will need to re-write your documents, and this will incur an additional charge. When this occurs, each situation will be evaluated on a case by case basis and a quote will be provided for the additional work required. 
10) Turnaround time for a tailored application will be 72 hours wherever possible however as much notice as possible is always appreciated.

11) Our advice and assistance is offered in good faith. We do not guarantee that you will get job interviews as a result of our One-To-One Job Search + Application Support. We will do everything within our power to help you get interviews. We reserve the right to refuse to work with a candidate if it will compromise the professional standards we comply with as members of the various professional associations we belong to. We do guarantee that we will continue to work with clients who are actively applying for jobs until they do get phone or face-to-face interviews according to the conditions stated above. See above for terms and conditions, as well as out FAQs, which form part of our Terms and Conditions.

Definitions:

i) ‘Unlimited*’ means that a phone or online response and interaction regarding a query for support can be completed by our team with 15 minutes or less direct action per day

Please note that our Fair Use Policy, as detailed in our FAQs (which form part of our terms and Conditions) applies to this offer.

The Insider’s Guide, Guidelines for Maximising Your LinkedIn Profile, and Tailoring Your CV

The Insiders Guide is an educational tool designed to assist candidates in the compilation of a curriculum vitae and cover letter respectively, and to prepare for the interview process. The Guidelines for Maximising Your LinkedIn Profile and Tailoring Your CV are designed to help you update your online profile and written documents. All have been designed to address a broad number of common circumstances jobseekers may find themselves in and although covering many situations, do not purport to address individual circumstances.

If after purchasing the products on offer a candidate feels that it did not meet their expectations, CV Saviour offers a full credit. The credit is valid for three months and can be used to purchase any of our other services. Credits are not transferable.

© Copyright

These Guides are the copyrighted work of The CV Saviour and will be referred to as the ‘Guide’ or ‘Guides’ in this forum. Your use of the Guide is governed by copyright laws. The CV Saviour is pleased to grant you, the user, a single, non commercial, non-transferable license to use the Guide for viewing and otherwise using this website in accordance with these terms and conditions and for no other purpose. By downloading and using any of our Guidelines, you agree to be bound by the terms and conditions of this licence.

Any reproduction or redistribution of our Guidelines is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. You may not reverse engineer, decompile or disassemble the Guide.

COPYING OR REPRODUCTION OF THE OUR GUIDELINES TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. ANY ABUSE OF THE LICENCE GRANTED WILL RESULT IN TERMINATION OF THE SERVICE AS A MINIMUM, AND POSSIBLE LEGAL ACTION.

Resume Designs

Any resume layouts and designs we use are the copyrighted work of The CV Saviour and are part of our intellectual property. Your use of them is governed by copyright laws. The CV Saviour is pleased to grant you, the user, a single, non-commercial, non-transferable license for the use of the template your new CV is provided in, in accordance with these terms and conditions and for no other purpose. By accepting your new CV you agree to be bound by the terms and conditions of this licence.

Any reproduction or redistribution of a CV produced to parties intending to copy or alter it to suit their own recruitment or CV writing purposes is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. You may not reverse engineer, decompile or disassemble your CV for commercial purposes or distribution to others.

Outside of its intended purpose to assist the holder of the CV for recruitment purposes, COPYING OR REPRODUCTION OF YOUR CV TO ANY OTHER PERSON, SERVER OR LOCATION FOR THEIR USE, RE-USE, FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. ANY ABUSE OF THE LICENCE GRANTED WILL RESULT IN TERMINATION OF THE SERVICE AS A MINIMUM; IT WILL NEGATE OUR PROMOTIONAL REFERRAL OFFER TO YOU, AND MAY RESULT IN POSSIBLE LEGAL ACTION.

All Levels of Service

CV Saviour will take considerable care in the delivery of the services however we do not take responsibility for any inaccuracies in the finished product or any damages as a result, upon agreement of acceptance of the final document by the candidate and CV Saviour. The final document will be proofread prior to being sent out and we shall take reasonable care to ensure the final document meets the expected standards however, the ultimate responsibility for quality and accuracy will rest with the candidate. We cannot guarantee that every curriculum vitae will result in the candidate successfully gaining job offers however we do guarantee to supply you with a curriculum vitae that meets your expectations.

Once your documents have been returned to you, you will notify the CV Saviour within 3 business days of any errors, omissions or dissatisfaction. Failure to provide feedback within 1 week of receiving completed documents may result in additional administration charges. Once changes have been received, CV Saviour and the client will agree a time for the completion of the new CV.

Due to varying computer software, screen sizes, external hardware settings other events beyond our control, the CV Saviour cannot guarantee the final appearance of the document on the clients screen or that of any third party. We will take every possible step to ensure your satisfaction and to this effect we will offer you an MS Word version of your CV and PDF version once you have confirmed approval of the finished document.

General

By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the CV Saviour’s relationship with you, the candidate, in relation to this website. The term ‘CV Saviour’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 82-94 Darlinghurst Rd, Sydney, NSW 2011, Australia. The term ‘you’ or ‘candidate’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licenced to CV Saviour. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without the CV Saviour’s prior written consent. This can be obtained by emailing info@cvsaviour.com.au

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Delivery of Service

Delivery of the CV Saviour service will be conducted via email and by telephone. Candidates can expect delivery of the new CV in MS Word and PDF format delivered via email to your nominated email address. Delivery times are influenced by the candidate. We guarantee delivery of the finished resume 7–10 business days of receiving payment, and all of the required and requested information from the client.

Cancellation of Service

Distance Selling Regulations negate your right to cancel, as your contract commences when payment details are provided by you. We do however understand individual circumstances and will review each case on its own merits.

Distance Selling Regulations

The supply of services and personalised goods, as outlined in Distance Selling Regulations 13 “the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10, 13:1A and 13:1C in respect of contracts for the supply of services if the performance of the contract has begun with the consumer’s agreement; before the end of the cancellation period.

We recognise situations can change and some candidates may experience a change of circumstance. To this effect we offer a cancellation policy, taking into account any costs incurred by the business.

All cancellations should be made via email to info@cvsaviour.com.au. If the CV writing service is cancelled within 24 hours of ordering, we offer a full refund (less 50% to cover administration costs).

Disclaimer

We cannot guarantee that every curriculum vitae will result in the candidate successfully gaining interviews or job offers however we do guarantee to supply you with a curriculum vitae that meets your expectations. All advice offered on this site and in all communications and documents provided is given in good faith. We accept no responsibility if you should suffer loss or damage as a result of taking our advice.

Q: My question isn’t covered here. How can I get in touch?

The best way to get in touch in the first instance is to email us using the form on this page, or you can email us directly and we’ll get back to you as soon as we can.

Because we appreciate it can be a full-time job looking for full-time job, and because we know it’s really hard getting things in place during normal working hours, our administrative services department is manned outside of normal working hours and on weekends wherever possible.

Office hours are Monday to Friday, 9:00 am – 5:00 pm. If our answer service is on, please leave a voice message and we’ll call you back as soon as we can.

Our office number is 1300 08 07 06.

Email us at info@cvsaviour.com.au

PLEASE NOTE:

Dependent on where you are calling from, how you are calling, and the plan you have with your provider, your telephone service provider may charge you for using 1300 numbers, so we offer a free call back service. Please send us your contact details, and we’ll call you back as soon as possible.

PRICING: We reserve the right to amend our pricing and any offers without notice.