PROCESS

How We Work With You

Please note that we no longer offer in-person consultations. We work online with our clients, via phone, email, Skype, Google Hangout or Face Time.

Online Clients:

1) Choose you package or product, or contact us for a quote.

2) Make your payment.

3) You’ll receive confirmation from us that we have received your payment.

4) We’ll then send you your online questionnaire, which you can access from any device at any time, and we’ll start drafting the outline of your new documents.

5) We’ll also ask that you send us your existing CV (if you have one – no matter how outdated it is), and we’ll ask for details of the sort of jobs you wish to apply for, and the organisations you are interested in working for. If you’re seeking to enhance your LinkedIn profile for the purposes of generating more B2B or B2C leads, we’ll source detail from you about your ideal clients, prospects and customers. And we’ll start on our keyword research.

6) Once you’ve completed your questionnaire, we’ll contact you to let you know we’ve received your responses.

7) At our end, work on the content of your new documents begins. The actual writing of your resume and LinkedIn profile takes around 5 – 7 BUSINESS days, after which time it is sent to proof-reading, and then it is sent to QA, before it is returned to you. (That’s why it takes 7 – 10 BUSINESS days to return your documents to you from the time your interview is completed). If we have any questions during this time, we’ll be in touch by email initially. We appreciate that sometimes it can be easier to talk through things, and if this is the case, we’ll arrange to do so at a mutually convenient time.

8) The first draft of your documents is returned to you 7 – 10 days later. At this time, we ask that you respond with any edits or amendments required ASAP and within 5 business days of receiving your first draft.

Please keep in mind that at least 3 people are involved in the development of your documents, and this time frame includes multiple stages, the timing for which is only locked in when we receive your responses:

1) Sector / target employer / keyword research;
2) Drafting of your documents;
3) Editing and quality control with a blind review by another writer on the team who has not yet seen your documents who reviews them through the eyes of a recruiter;
4) Professional proof-reading, and
5) Testing and scoring your documents in an Applicant Tracking System to check they will get through any software screening processes.

When the first draft of your documents is returned to you, we ask that you respond with any edits or amendments required ASAP. All clients are entitled to 2 rounds of edits, and the first round of amendments and edits must be requested within 5 business days of receiving your first draft. If not edits or amendments are requested during this time (as is the case for 95% of our clients), we assume you are satisfied with your documents and we will close off your project.

 

9) If edits are required, we turn them around ASAP.

10) Your final documents are returned to you, ready for you to chase the job/client/prospect/customer of your dreams!

Phone Interview Clients:

1) Choose your package or product.

2) Make your payment.

3) You’ll receive confirmation from us that we have received your payment, along with a request from us to select the best time for your interview.

4) We’ll also ask that you send us your existing CV, and details of the sort of jobs you wish to apply for.

5) We’ll then send you some questions for your consideration before we speak, and we’ll start drafting the outline of your new documents, as well as start working on your keyword research.

6) The day before your interview, we’ll reconfirm our appointment by email.

7) We’ll call you on the number you nominate to interview you. We ask that you allocate an hour for this initial call.

8) After your interview, work on the content of your documents begins. The actual writing of your resume takes around 5 – 7 days, after which time it is sent to proof-reading, and then it is sent to QA, before it is returned to you. (That’s why it takes 7 – 10 days to return your documents to you from the time your interview is completed).  If we have any questions during this time, we’ll be in touch by email initially. We appreciate that sometimes it can be easier to talk through things, and if this is the case, we’ll arrange to do so at a mutually convenient time. 

9) The first draft of your documents is returned to you 7 – 10 days later. At this time, we ask that you respond with any edits or amendments required ASAP. We offer 2 rounds of edits, and these must be completed within 5 business days of receiving your first draft.

10) If edits are required, we turn them around within 24 hours.  Your final document is returned to you, ready for you to chase the job of your dreams!