OUR GUARANTEE
&
TERMS AND CONDITIONS

While we’d love to be able to guarantee you a job, we can’t. If you’ve been talking to resume writers who say they can, you’d want to be asking them how on earth they can guarantee that! Read more about it here in our FAQS page: Q18: Can you guarantee me a job?

What we CAN guarantee you is that you’ll get a much better CV than the one you’re working with now, and we can guarantee you that we’ll do everything we can within our power to go over and beyond to exceed your expectations. And we’ll provide you with the BEST advice in the market, on the market as it right now. We’re not a resume writing factory. Our success hinges on yours, and we’ll do what it takes to make you happy with the outcome of what we produce for you.

One-To-One Job Search + Application Support

By The Month, Pay For Unlimited* Assistance Online + By Phone + We Will Tailor Your Resume And Cover Letters to Suit Up To 10 Jobs You Wish To Apply For + Test + Score Each Application, + Coach You Through The Process For Each Submission. For Advertised Jobs Only. * 10 Job Application Maximum Per Month. Unlimited* Phone and Online Support. This offer is only available where a resume and cover letter (at a minimum) have been purchased. This offer cannot be purchased as a standalone item unless you have also purchased a resume and cover letter, and it is no longer than 12 weeks since you received your new documents from us.

What This Means:

1) Your one-month subscription = 30 days. The 30 days begins on the day you receive your first tailored application from us, not the day you buy your One-To-One Job Search + Application Support. What this means is that if you purchase One-To-One Job Search + Application Support at the same time as you purchase your resume, the 30 days begins when we return your first tailored application to you, after you have sent us the first job advertisement for a role you wish to apply for. We must be advised of all remaining positions you wish to apply for within the subsequent 30 days. Links to advertised roles may be sent at the same time or throughout the course of the 30 days. 

2) We will prepare a maximum of 10 applications on your behalf during the above mentioned period of time.

3) An entirely new resume and cover letter will not be written for every application. Each application will be based on the documents we have prepared for you, and each document will then be tailored to the specifics of the role on offer using the information you have provided with us during the process of writing your documents. This means that keywords will be added or changed if we deem necessary, the sequence in which examples are displayed may be altered, cover letters will be tailored, and in some cases, we may pursue you for more information so we can provide further evidence in your documents to suit the role on offer. We will seek the name and contact details of the hiring manager where they are not provided in the advertisement, wherever possible.

4) Each application prepared for you will be emailed to you so can then submit each application. We will not submit applications on your behalf. We are not responsible for applications if not meet the application deadline. 

5) We will only prepare applications for roles for which we have adequate notice. We determine adequate notice to be 7 days. Roles advertised on online job boards such as Seek are usually advertised for 28 days, and are advertised with the date they have first been listed. What this means is that if a job was listed on Seekon 1 January, we will not prepare an application for you for that role if it is sent to us after January 21. Please keep in mind that some advertisers will withdraw advertised positions without any notice, and sometimes before the expiration date. We have no control over this, and if we prepare an application for you, and the role is subsequently no longer available, our work still counts as one of your 10 applications.

6) Each application will be tested and scored in ATS and you will be advised of the outcome. We will tailor your documents to match the job on offer using ATS as part of our tailoring process.

7) This offer does not apply to selection criteria responses for public sector roles, or for resumes and cover letters for public sector applications.

8) We will liaise with you regarding each position online and / or by phone during normal working hours only.

9) We will only prepare applications for you for roles that you are qualified for, and in the same sector or roles for which we have prepared your original documents. What this means is that if you engaged us to prepare a resume for you for roles in retail sales, all applications we prepare for you must be in retail sales. Jobs that fall considerably outside of the scope of the original remit will incur additional charges for us to re-write your documents. What this means is that if we prepared your original documents for retail sales roles, and you decide that you wish to apply for roles in career counselling because you have had prior experience in that area, we will need to re-write your documents, and this will incur an additional charge. When this occurs, each situation will be evaluated on a case by case basis and a quote will be provided for the additional work required.

10) Our advice and assistance is offered in good faith. We do not guarantee that you will get job interviews as a result of our One-To-One Job Search + Application Support. We will do everything within our power to help you get interviews. We reserve the right to refuse to work with a candidate if it will compromise the professional standards we comply with as members of the various professional associations we belong to. We do guarantee that we will continue to work with clients who are actively applying for jobs until they do get phone or face-to-face interviews according to the conditions stated on this page. 

Tailored Application 

Please allow for 3 business days turnaround time for each Tailored Application.

We Tailor Your Resume + Cover Letter For You, Test and Score Them in ATS + Tailor To Suit An Advertised Role. Pay Per Application. For Advertised Jobs Only. 

What This Means:

1) Your tailored application is a response for 1 advertised position. You may send us the advertised position at any time within 12 weeks of receiving your new resume and cover letter from us. What this means is that if you purchase a Tailored Application at the same time as you purchase your resume, the 12 weeks begins when we return your final documents to you. 

2) We will prepare a maximum of 1 application on your behalf during the above mentioned period of time, unless you purchase additional Tailored Applications.

3) An entirely new resume and cover letter will not be written for every application. Each application will be based on the documents we have prepared for you, and each document will then be tailored to the specifics of the role on offer using the information you have provided with us during the process of writing your documents. This means that keywords will be added or changed if we deem necessary, the sequence in which examples are displayed may be altered, cover letters will be tailored, and in some cases, we may pursue you for more information so we can provide further evidence in your documents to suit the role on offer. We will seek the name and contact details of the hiring manager where they are not provided in the advertisement, wherever possible.

4) The application prepared for you will be emailed to you so can then submit the application. We will not submit the application on your behalf. We are not responsible for applications if you do not meet the application deadline. 

5) We will only prepare applications for roles for which we have adequate notice. We determine adequate notice to be 7 days. Roles advertised on online job boards such as Seek are usually advertised for 28 days, and are advertised with the date they have first been listed. What this means is that if a job was listed on Seek on 1 January, we will not prepare an application for you for that role if it is sent to us after January 21. Please keep in mind that some advertisers will withdraw advertised positions without any notice, and sometimes before the expiration date. We have no control over this, and if we prepare an application for you, and the role is subsequently no longer available, our work still counts as one of your 1 Tailored Application. Each case however, will be assessed individually should this occur.

6) Each application will be tested and scored in ATS and you will be advised of the outcome. We will tailor your documents to match the job on offer using ATS as part of our tailoring process.

7) This offer does not apply to selection criteria responses for public sector roles, or for resumes and cover letters for public sector applications.

8) We will liaise with you regarding each position online and / or by phone during normal working hours only. 

9) We will only prepare applications for you for roles that you are qualified for, and in the same sector or roles for which we have prepared your original documents. What this means is that if you engaged us to prepare a resume for you for roles in retail sales, all applications we prepare for you must be in retail sales. Jobs that fall considerably outside of the scope of the original remit will incur additional charges for us to re-write your documents. What this means is that if we prepared your original documents for retail sales roles, and you decide that you wish to apply for roles in career counselling because you have had prior experience in that area, we will need to re-write your documents, and this will incur an additional charge. When this occurs, each situation will be evaluated on a case by case basis and a quote will be provided for the additional work required. 

10) Our advice and assistance is offered in good faith. We do not guarantee that you will get job interviews as a result of our One-To-One Job Search + Application Support. We will do everything within our power to help you get interviews. We reserve the right to refuse to work with a candidate if it will compromise the professional standards we comply with as members of the various professional associations we belong to. We do guarantee that we will continue to work with clients who are actively applying for jobs until they do get phone or face-to-face interviews according to the conditions stated above. See above for terms and conditions, as well as out FAQs, which form part of our Terms and Conditions. Our guarantees are only extended to those who have the legal rights to work in Australia.

Definitions:
i) ‘Unlimited*’ means that a phone or online response and interaction regarding a query for support can be completed by our team with 15 minutes or less direct action per day. 
Please note that our Fair Use Policy, as detailed in our FAQs (which form part of our terms and Conditions) apply in all circumstances.​​​​​​​

The Insider’s Guide, Guidelines for Maximising Your LinkedIn Profile, and Client Guidelines for Tailoring Your CV

All our Guides are educational tools designed to assist candidates in the compilation of a curriculum vitae and cover letter respectively and to prepare for tconnecting with recruiters. The Guidelines for Maximising Your LinkedIn Profile and Tailoring Your CV are designed to help you update your online profile and written documents. All have been designed to address a broad number of common circumstances jobseekers may find themselves in and although covering many situations, do not purport to address individual circumstances.

© Copyright

These Guides are the copyrighted work of The CV Saviour and will be referred to as the ‘Guide’ or ‘Guides’ in this forum. Your use of the Guide is governed by copyright laws. The CV Saviour is pleased to grant you, the user, a single, non commercial, non-transferable license to use the Guide for viewing and otherwise using this website in accordance with these terms and conditions and for no other purpose. By downloading and using any of our Guidelines, you agree to be bound by the terms and conditions of this licence.

Any reproduction or redistribution of our Guidelines is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. You may not reverse engineer, decompile or disassemble the Guide.

Copying or reproduction of our guidelines to any other server or location for further reproduction or redistribution is expressly prohibited. Any abuse of the licence granted will result in termination of the service as a minimum, and possible legal action.

Resume Designs

Any resume layouts and designs we use are the copyrighted work of The CV Saviour and are part of our intellectual property. Your use of them is governed by copyright laws. The CV Saviour is pleased to grant you, the user, a single, non-commercial, non-transferable license for the use of the layout your new CV is provided in, in accordance with these terms and conditions and for no other purpose. By accepting your new CV you agree to be bound by the terms and conditions of this licence.

Any reproduction or redistribution of a CV produced to parties intending to copy or alter it to suit their own recruitment or CV writing purposes is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. You may not reverse engineer, decompile or disassemble your CV for commercial purposes or distribution to others.

Outside of its intended purpose to assist the holder of the CV for recruitment purposes, COPYING OR REPRODUCTION OF YOUR CV TO ANY OTHER PERSON, SERVER OR LOCATION FOR THEIR USE, RE-USE, FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. ANY ABUSE OF THE LICENCE GRANTED WILL RESULT IN TERMINATION OF THE SERVICE AS A MINIMUM; IT WILL NEGATE OUR PROMOTIONAL REFERRAL OFFER TO YOU, AND MAY RESULT IN POSSIBLE LEGAL ACTION.

All Levels of Service

CV Saviour will take considerable care in the delivery of the services however we do not take responsibility for any inaccuracies in the finished product or any damages as a result, upon agreement of acceptance of the final document by the candidate and CV Saviour. The final document will be proofread prior to being sent out and we shall take reasonable care to ensure the final document meets the expected standards, however, the ultimate responsibility for quality and accuracy will rest with the candidate. We cannot guarantee that every curriculum vitae will result in the candidate successfully gaining job offers.

Once your documents have been returned to you, you will notify the CV Saviour within 5 business days of any errors, omissions or dissatisfaction. Failure to provide feedback within 1 week of receiving completed documents may result in additional administration charges. Once changes have been received, CV Saviour and the client will agree a time for the updated amendments and edits to be applied to the new CV.

Due to varying computer software, screen sizes, external hardware settings other events beyond our control, the CV Saviour cannot guarantee the final appearance of the document on the clients screen or that of any third party. We will take every possible step to ensure your satisfaction and to this effect we will offer you an MS Word version of your CV and PDF version once you have confirmed approval of the finished document.

General

By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the CV Saviour’s relationship with you, the candidate, in relation to this website. The term ‘CV Saviour’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 82-94 Darlinghurst Rd, Sydney, NSW 2011, Australia. The term ‘you’ or ‘candidate’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licenced to CV Saviour. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without the CV Saviour’s prior written consent. This can be obtained by emailing [email protected]

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Delivery of Service

Delivery of the CV Saviour service will be conducted online, via email and/or by telephone. Candidates can expect delivery of the new CV in MS Word and PDF format delivered via email to your nominated email address. Delivery times are influenced by the candidate. We aim for delivery of the finished resume 10 business days after a client has completed their online questionnaire, and all of the required and requested information has been received from the client.

Cancellation of Service

Distance Selling Regulations negate your right to cancel, as your contract commences when payment details are provided by you. We do however understand individual circumstances and will review each case on its own merits.

Distance Selling Regulations

The supply of services and personalised goods, as outlined in Distance Selling Regulations 13 “the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10, 13:1A and 13:1C in respect of contracts for the supply of services if the performance of the contract has begun with the consumer’s agreement; before the end of the cancellation period.

We recognise situations can change and some candidates may experience a change of circumstance. To this effect we offer a cancellation policy, taking into account any costs incurred by the business.

All cancellations should be made via email to [email protected] If the CV writing service is cancelled within 24 hours of ordering, we offer a full refund (less 50% to cover administration costs).

Disclaimer

We cannot guarantee that every curriculum vitae will result in the candidate successfully gaining interviews or job offers however we do guarantee to supply you with a curriculum vitae that meets your expectations and the expectations of the market and employers you seek employment with. All advice offered on this site and in all communications and documents provided is given in good faith. We accept no responsibility if you should suffer loss or damage as a result of taking our advice.

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